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Warranty Policy

Manufacturer, 1Byone Products Inc., warranties its products for a period of one year from the date of original purchase. The warranty is valid only with original proof of purchase of the product. This warranty does not apply to any defects or failures of product caused by neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage, unauthorized/unreasonable use, or any uncontrollable environmental damage.

Return Refund Policy

Note: Standard 90-day money back and/or refunds to USA only. Returned merchandise must have RMA number on box and one copy of proof of purchased inside package.RMA number  will be obtain in advance from 1ByoneProducts Inc  customer service representative returns department..Absolutely no refund after 90 days of purchase. For any return for refund, customers should contact their place of purchase to find out the retailer’s return policy. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Free user support

Not sure how to get your 1byone product to work properly? Contact our world-class, friendly support team for quick solutions.

Limitations and notes

• To receive the 30-day money-back guarantee, you are responsible for the cost of shipping the product back to us as long as it’s not a quality-related issue.
• Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.
• If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
• For warranty details on our cases and screen protectors, please refer to the product’s detail page.

Friendly reminder: When contacting us for help, be sure to have your 1byone product handy for troubleshooting!


Contact us

Email: service@1byone.com
Phone: (001) 909 391 3888Mon-Fri 9am - 5pm (PST)
Website :www.1byone.com/support 

For purchases not made from 1byone
Please contact the retailer you purchased from
Our returns and exchange service is limited to all purchases made directly from 1Byone. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of 1Byone products is prohibited.)
In the event our exchange policy changes, we’ll be sure to update this page.